Warranty Information

All FORGED BY FIRE Jewelry is warranted to be free of defects in workmanship for the entire life of the product. This Warranty exists to ensure that any reasonable person who buys our product and cares for it properly will be able to enjoy wearing our product for their entire life. 

We stand behind our jewelry. If an item fails because of a defect in materials or the quality of workmanship, we will repair or replace it free of charge. Please note the following guidelines when considering whether a product is covered:

*FXF Jewelry must be evaluated by us for warranty determination.
*Warranted products are replaced at FXF's discretion.
*Warranty DOES cover broken chain or leather on our necklaces and bracelets within reason. Normal wear and tear (patina and aging) is to be expected by the customer. But if an item fails and becomes unwearable we desire to fix it so it is wearable again. However, if an item breaks more than once a year we reserve the right to withhold repair to this item for free. Care needs to be taken by the customer to prevent damaging their jewelry so frequently. We will only repair such items with a repair fee to the customer in these instances.  
*Warranty DOES NOT cover normal wear and tear (patina and aging) of the pendant. The metals we use will last a lifetime if taken care of properly as explained in our cleaning and care cards included with each product. This care is expected of each customer who purchases our jewelry. Any defective pendant may be returned within 30 days of purchase for a refund or exchange. After 30 days a pendant may not be returned for refund or exchange under our refund policy.
*Warranty DOES NOT cover the cost of shipping the item to be repaired. You must cover the cost of shipping the item back to us to be repaired and if outside the US, you must also pay the cost of shipping the item back to you. If in the US, we will cover the cost of shipping the item back to you.

If you believe that your jewelry is covered under warranty or have any questions regarding your item, please email us at honoremblem@gmail.com